Customer Experience Specialist

Stone Mountain, GA

Full Time

Entry Level

Position Summary:

Mud Pie is seeking an enthusiastic, customer-focused, and motivated individual to join our Sales and Customer Experience Team. As a Customer Experience Specialist, you will serve as a key liaison between our independent retail partners and internal departments, playing a pivotal role in supporting our national sales efforts and delivering exceptional service to both our B2B and B2C customers.

Key Responsibilities:

Act as a primary Brand Ambassador, representing Mud Pie with professionalism and enthusiasm to customers, retail partners, and our sales force
Serve as a direct link between the independent sales channel and Mud Pie’s corporate office
Build and nurture strong relationships with customers, buyers, and territory managers to support account growth and retention
Collaborate with territory managers to support and develop retail accounts through strategic outreach and follow-ups
Work closely with the Sales Team to communicate and implement promotional campaigns
Partner with the Product Development and Merchandising Teams to stay informed on seasonal product lines and respond knowledgeably to product inquiries
Represent the brand at major trade shows, particularly at the Mud Pie flagship showroom in Atlanta
Assist in a small, fast-paced call center environment by handling inbound calls and emails from customers and sales representatives
Provide support to our B2C (Business-to-Consumer) channel, responding to direct-to-consumer inquiries through an online response portal, particularly during seasonal peaks and promotional periods
Proactively address customer questions, concerns, and service requests to ensure a seamless experience
Ensure operational excellence by maintaining accurate and timely order processing and customer data
Use ERP and Warehouse Management Systems to manage order flow and inventory updates
Analyze Open Order and Back Order Reports to effectively plan and prepare sales activity
Open and maintain customer accounts, ensuring all data is accurate and up-to-date
Conduct outbound calls and send follow-up emails as part of ongoing account management and service initiatives
Provide support for various administrative tasks and special projects, as assigned

Qualifications:

Bachelor’s degree preferred; alternatively, 2+ years of experience in customer service, sales, or marketing roles
Familiarity with ERP and/or inventory management systems is a plus
Experience supporting B2C ecommerce platforms or working within a customer service response portal is a strong advantage
Exceptional verbal and written communication skills
Strong time management, organizational, and problem-solving abilities
Solutions-oriented mindset with a methodical, goal-driven approach
Proficient in Microsoft Office Suite, particularly Excel and Outlook
Positive, adaptable, and thrives in a fast-paced, team-driven environment
A confident and proactive problem solver, always focused on delivering results
Willingness to support extended hours or increased volume during peak seasons
Collaborative mindset with the ability to participate in team brainstorming and strategy sessions

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Customer Experience Specialist

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